FAQs

Frequently Asked Questions (FAQ), designed to provide you with quick and informative answers to common inquiries about our piano products and services. If you don't find the information you're looking for, feel free to reach out to our dedicated customer support team, who are standing by to assist you.

Company

What is your company's mission?

Our mission is capture the zeitgeist, enjoy the quality lifestyle.

Our vision is to be the TOP 1 Chinese digital musical instrument brand and enter International top list.

How long has your company been in the electronic piano manufacturing business?

Pearl River Piano has acoustic piano manufacturing experiences for more that 60 years history.

Guangzhou Pearl River Amason Digital Musical Instrument Co.,Ltd., a subsidiary company of Pearl River Piano Group, founded in 2008, and focused on developing and manufacturing digital musical instrument which is one of the three pillar business industries of Pearl River Piano Group.

Where is your company located?

Our headquarters are located in Guangzhou City, China, with manufacturing facilities strategically positioned for efficient global distribution.

What sets your company apart from competitors?

We pride ourselves on our commitment to quality craftsmanship, cutting-edge technology, and exceptional customer service.

Does your company have any sustainability initiatives?

Yes, we are dedicated to sustainability and continuously strive to minimize our environmental footprint through responsible manufacturing practices.

Products

What products do you have？

We offer a diverse range of products, including digital portable piano, digital upright piano, digital grand piano, electronic drum set, piano silent system, audio equipment, interactive whiteboard, advertising machines, Smart TV, Touch Screen,etc.

Are your electronic pianos suitable for beginners?

Yes, we have models designed specifically for beginners, featuring user-friendly interfaces and educational features.

What is the warranty period of piano?

We provide 2 years warranty service, if there is any quality problem, we can provide accessories for free

Can I connect your electronic pianos to external devices?

Yes, our electronic pianos are equipped with connectivity options such as MIDI, USB, and Bluetooth for seamless integration with external devices.

Do you offer software updates for your electronic pianos?

Yes, we regularly release software updates to enhance performance and add new features to our electronic pianos.

Customization

Can I customize the finish of my electronic piano?

Yes, we offer customization options for finishes, allowing you to choose from a variety of colors and textures.

Can I request additional features to be added to a standard model?

Yes, we offer customization services to accommodate specific feature requests, subject to feasibility and additional charges.

What is the lead time for custom orders?

Lead times for custom orders vary depending on the complexity of the customization and current production schedules. Please contact our sales team for more information.

Logistics

Do you ship internationally?

Yes, we offer international shipping to most countries worldwide.

How long does shipping typically take?

Shipping times vary depending on the destination and shipping method selected. Please refer to our shipping information page for estimated delivery times.

Can l track my order during shipping?

Yes, tracking information will be provided once your order has been shipped, allowing you to monitor its progress.

Payment

What payment methods do you accept?

We accept payment methods such as T/T and L/C.

Is payment required upfront for custom orders?

Yes, payment is typically required upfront for custom orders to initiate the production process.

After-Sales Service

What after-sales support do you offer?

We offer comprehensive after-sales support, including technical assistance, troubleshooting, and warranty services.

How can I contact your after-sales support team?

You can contact our after-sales support team via email, phone, or through our website's customer support portal.

Do you offer repair services for out-of-warranty products?

Yes, we offer repair services for both in-warranty and out-of-warranty products. Please contact our support team for assistance.

Can't find the answer?

Have a question or inquiry about our digital pianos products? Leave us a message here and our team will get back to you promptly.

Whether you're interested in custom orders, technical specifications, or partnership opportunities, we're here to assist you.

Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.